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Karen Horton and Company

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Karen Horton and Company
5613 S. Donnybrook
Tyler, Texas 75703
Phone: (903) 561-4472
Fax: (903) 509-2619

A Helpful Guide to the Spa
We want your experience at Relax Hour Spa to be an inspiring and peaceful experience. Our spa specialists will assist you in creating a personalized treatment that will be the starting point of your journey. We hope this guide aides you in answering some of your questions about our spa.
How can I make a reservation?
Reservations can be made by calling 903-561-4472.
What if I have special health considerations?
Certain considerations regarding treatment need to be made for our guests who have high blood pressure, allergies, cardiac conditions, are pregnant, or have any other physical ailments or disabilities. Please notify our Spa before booking your treatment if you have a health concern. If at any time during your services you experience discomfort, please alert your therapist immediately.
What if I am pregnant?
While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. It is strongly suggested that you receive clearance from your physician prior to receiving any service. No treatments will be offered to those in their first trimester. Please notify our Spa if you are pregnant when you book your appointments so that they can offer guidance.
When should I arrive?
For your enhanced comfort and relaxation, we suggest that you arrive 15 minutes prior to your first treatment. This will allow you to fill out paperwork and unwind in our relax room.
What if I am late for my appointment?
Arriving late will limit the time for your treatment, thus lessening its effectiveness and your enjoyment. Your treatment will end on time so that the next guest will not be delayed. Full value of your service will be applied.
What is the cancellation policy?

If you must reschedule or cancel your appointment, please notify us 24 hours prior to your scheduled appointment to avoid being charged the full service fee. Cancellations of packages or private parties also require a 24 hour notice.
What about gratuities?
Gratuities are not included in any of Relax Hour Spa’s prices or packages. Our guests can choose to tip their service provider directly or leave their gratuity at the front desk. Gratuities are always appreciated, but never obligated!
What about payment for Spa services?
We accept all major credit cards, pay pal and traveler’s checks.
What should I wear during my treatment?
Most body treatments are enjoyed without clothing however, please wear whatever is most comfortable for you. During all treatments, the body is fully draped, except for the area being worked on.
What about my comfort?
This is your time and you should delight in the experience to the fullest. Whether it is the room temperature, the amount of massage pressure or the volume of the music, please notify us of any discomfort or preferences. For the comfort of all our guests, we request that cell phones and pagers be turned off in the spa.
Should I shave before a treatment?
Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave prior to your facial, please be sure to do so at least two (2) hours prior to your scheduled appointment.
Shaving is not recommended prior to any body treatments or hair removal services.
Are Gift Certificates available from Relax Hour Spa?
Absolutely! You may purchase Spa Gift Certificates for a specific dollar amount or for a particular service. The Spa Gift Certificates can be used towards services or towards purchases in Karen Horton.
Hours of Operation:
Spa and Retail Store: Monday-Saturday 9am to 6pm
Or by Appointment

Relax Hour Spa
Relax Hour Spa


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